r444 Privacy Policy

Who We Are

r444 (accessible at r444.team) is an online gaming and sports betting platform serving players in Bangladesh. When you create an account, deposit funds, place bets, or contact our support team, you share personal information with us. This Privacy Policy explains exactly what we collect, why we collect it, and how we protect it.

If you have any questions about this document, reach our Data Protection team at [email protected]. We aim to respond within two business days.

Data We Collect

r444 collects information in two ways: data you provide directly and data collected automatically when you use the platform.

Information You Provide

• Account details — full name, date of birth, email address, and mobile number when you register.
• Identity documents — National ID Card (NID), passport, or driving licence, submitted during KYC verification before your first withdrawal.
• Payment information — bKash, Nagad, Rocket, Upay, or bank account numbers used for deposits and withdrawals. We store only the last four digits and the payment method type; full account details are handled by the payment processor.
• Support communications — messages, emails, and live chat transcripts when you contact us.

Information Collected Automatically

• Device and browser data — IP address, device type, operating system, browser version, and screen resolution.
• Usage data — pages visited, games played, bet amounts, session duration, and navigation paths.
• Transaction logs — deposit timestamps, withdrawal requests, bonus activity, and wagering records.
• Cookies and local storage — session tokens, language preferences, and analytics identifiers (see the Cookies section below).

How We Use Your Data

r444 uses your data for the following purposes:

• Account management — creating and maintaining your account, processing logins, and securing your session.
• Payment processing — verifying deposits and withdrawals, detecting fraud, and ensuring funds reach the correct recipient. Deposits typically arrive within 2 minutes; withdrawals within 30 minutes after KYC approval.
• KYC and compliance — confirming your identity and age (18+) before releasing funds, as required for responsible gaming.
• Customer support — responding to your questions through our 24/7 live chat and email channels.
• Responsible gaming — monitoring play patterns to identify signs of problem gambling and applying self-exclusion or deposit limits when requested.
• Platform improvement — analysing aggregated, anonymised usage data to improve game selection, payment flows, and mobile performance.
• Marketing (opt-in only) — sending bonus announcements and promotional emails only if you have opted in. You can unsubscribe at any time from within your account settings or by emailing support.

Sharing Your Data

r444 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket, Upay, and bank partners receive the minimum data needed to complete transactions.
• Game providers — Evolution, Spribe, PG Soft, KA Gaming, and CQ9 may receive an anonymised player ID to power gameplay sessions. They do not receive your name or payment details.
• KYC verification services — identity documents are shared with our verification partner to confirm authenticity. Documents are deleted from the partner's servers after review, which takes up to 2 hours.
• Legal requirements — we may disclose data when required by law, court order, or to prevent fraud and protect player safety.

Cookies and Tracking

r444 uses cookies and similar technologies to keep you logged in, remember your preferences, and measure site performance. No third-party advertising cookies are placed without your consent.

Cookie Types We Use

• Essential cookies — required for login sessions and payment security. Cannot be disabled.
• Preference cookies — store your language and notification settings. Removed when you clear your browser data.
• Analytics cookies — anonymised data about which pages and games are visited most. You can opt out via your browser settings.

To manage cookies, adjust your browser settings or visit your account preferences. Disabling essential cookies will prevent login and payment functions from working correctly.

Data Security

r444 protects your data with industry-standard measures:

• TLS 1.3 encryption for all data transmitted between your device and our servers.
• At-rest encryption for stored passwords (bcrypt) and payment records.
• Access controls that limit which staff members can view personal data, based on their role.
• Regular security audits and penetration testing of the platform.

No system is perfectly secure. If you suspect unauthorised access to your r444 account, contact us immediately at [email protected] or via live chat, and we will lock the account within minutes.

Your Rights

As an r444 player, you have the following rights over your personal data:

• Access — request a copy of all personal data we hold about you.
• Correction — ask us to update inaccurate information in your account.
• Deletion — request that we delete your account and associated data, subject to legal retention obligations (e.g. transaction records required for anti-money-laundering compliance).
• Restriction — ask us to pause processing your data while a correction or deletion request is under review.
• Portability — receive your account data in a structured, machine-readable format.
• Opt-out of marketing — unsubscribe from promotional emails at any time.

To exercise any of these rights, email [email protected] with the subject line "Data Request". We will respond within five business days.

Data Retention

r444 keeps your data for as long as your account is active. After account closure, we retain transaction records and KYC documents for a minimum of five years to comply with financial regulations. Anonymised analytics data may be kept indefinitely in aggregated form. All other personal data is deleted within 90 days of a verified deletion request.

Minors and Age Verification

r444 is strictly for players aged 18 and above. We verify age during the KYC process using your National ID Card, passport, or driving licence. If we discover that a player is under 18, the account will be closed immediately and any funds returned. We do not knowingly collect data from minors. If you believe a minor has registered on r444, please notify us at [email protected] right away.

Changes to This Policy

r444 may update this Privacy Policy from time to time. When we make material changes, we will notify registered players by email and post a notice on the website at least 14 days before the change takes effect. The "Last updated" date at the top of this page always reflects the most recent revision. Continued use of r444 after a policy update means you accept the revised terms.

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